Tag Archives: learning

A Short Introduction to Human and Organizational Performance (HOP) and Learning Teams

A Convenient Story  “Well, that’s a convenient story,” the company CEO bleared at me through his watery spectacled eyes.   This man was tired.  Not “I didn’t sleep enough last night” tired; he was “I haven’t slept well in 20 years” tired.  Those eyes had seen too many cross faces in the board room, too many hours of a flickering computer screen, too many blurry digital displays reading 3AM, and now they were pointedly fixed on me. “You’re trying to prove … Continue Reading ››

Why focus on conditions?

We have long struggled with trying to capture the facts associated with an accident in order to prevent the next one. This has been largely effective when applied to machines. In mechanical systems things are measurable, observable and more objective. The information we get from people is always subjective. There are always issues of memory, shame, fear and politics that influence the ever-changing stories we tell. If you think about it, you have probably altered a story to … Continue Reading ››