Tag Archives: redefining

Why Safety Differently is like outstanding customer service

Over the last month have I become more familiar with the concepts of Safety I and Safety Differently and I must admit that after watching several of Professor Sidney Dekker’s videos I am hooked. What has really grabbed me is the emphasis on people providing solutions, with autonomy and engagement in what happens, and building on success rather than dwelling upon failure. For over 20 years I worked for John Lewis and Partners … Continue Reading ››

Why do things go right?

Photo by Josue Isai Ramos Figueroa on Unsplash
In his 2014 Safety I and Safety II: The past and future of safety management, Erik Hollnagel makes the argument that we should not (just) try to stop things from going wrong. Instead, we need to understand why most things go right, and then ensure that as much as possible indeed goes right. It seems so obvious. Yet it is light years away from how most organizations … Continue Reading ››

The Limits of Safety Differently?

DSCN5361I was having a discussion the other day with a colleague about how Safety Differently fits in different organizations. Some organizations we’ve encountered are hungry for something new. They realize that the same-old safety approaches are not getting them the results they would like and are actively seeking a different approach. Obviously these organizations are ripe for a discussion about Safety Differently. But what about others who, as some describe, are not as far along? For example, in … Continue Reading ››

Rules – Who Needs Them?

d5bd2d6fMy grandfather was a Military Policeman in the Royal Air Force during the Second World War. My father was a Royal Marine. I remember as a child seeing a clipping of an old article in a national newspaper with a large photograph of him captioning a story of their deployment in the Middle East. This made me very proud, but it never made me want to join up. My brother thought differently and he went on to … Continue Reading ››

Coaching Differently

Basketball Tree 1 I have the great opportunity to coach my sons’ youth basketball teams and have done so now for about 6 years. As my sons age, the various age groups present new and interesting challenges and opportunities. In the early part of each season I search around on-line for advice and try to read about things to do and things not to do. While that is good, I’m realizing the best learning opportunity is right … Continue Reading ››

Why Relationships Matter In Safety Performance

picAbout 20 years ago I had a profound experience that changed the way I approach my work in safety. Prior to this I very much believed that if you can’t measure it, it doesn’t exist and that 90% of accidents are due to human error. I was working with a group of employees and supervisors to uncover the root causes of a tragic fatality. They kept telling me that the root cause was lack of trust and open … Continue Reading ››

Is it 1947 yet?

broken_iceNeither Lieutenant Nathan Poloski’s body, nor his F/A-18 Hornet were ever found in waters almost three miles deep. All that was located in the Western Pacific after his fighter jet collided with another from the same aircraft carrier were his helmet and some pieces of debris. The pilot of the other jet ejected safely and was rescued shortly after. The Navy accident report, all of eight pages long, was acquired by the New York Times under a Freedom … Continue Reading ››

Love safety

normal_Love-locks_on_Arts_brige_in_Paris_-_03As a symbol for their unbreakable love, couples began attaching so called ‘love locks’ to the bridge Pont des Arts, in Paris. They would write their initials on the lock, fasten it to the railing, and throw the key into la Seine flowing underneath. Over time, the number of locks on the bridge became in the tens of thousands, with as many keys slowly dissolving at the bottom of the river. Last year, one of the railings couldn’t … Continue Reading ››

Safety Third? – New Video from Mike Rowe

We posted a new video for your viewing pleasure (in addition to the other great videos that are already there that you should check out). This video, from Mike Rowe of Dirty Jobs fame, shows a number of themes that jump out at me as interesting. First, the idea gap between how work is imagined and work is performed (as exampled in the sheep castration story) strikes me as classic and novel at the same time. Second, and most directly related to the focus of this site, … Continue Reading ››