Understanding how Australian, or indeed international corporations fare with regards to Human and Organisational Performance (HOP) requires us to reflect upon both what we measure and what optimal performance looks like.
The term Human and Organisational Performance describes the interactions and interdependencies of humans and organisa- tions in the execution of work. Used within a professional practice context, it has come to be paradigmatic of a broad range of relativ- ist and … Continue Reading ››
Over the last decade, I have spent a lot of time listening to operational, technical, specialist, support and managerial staff in small groups around Europe. The conversations – aimed at learning about safety – have changed over the years. What started off as strongly facilitated workshops to interrogate safety culture questionnaire results, became only loosely based on questionnaire results, and more on what mattered to participants, but still with predetermined issues in mind. Finally, the conversations became much more open still. … Continue Reading ››
I recently pondered that if your car dashboard performance indicators, fuel level, speed, and oil pressure, operated under the mechanisms of a safety performance system, what would be the result?
Over the past two decades, safety resourcing, focus, and intervention have been subjugated by performance management dogma, contending that “safety” can only be present as an expression of its measurement in a zero harm paradigm. Within this paradigm, and my observations across numerous … Continue Reading ››
A Convenient Story
“Well, that’s a convenient story,” the company CEO bleared at me through his watery spectacled eyes. This man was tired. Not “I didn’t sleep enough last night” tired; he was
“I haven’t slept well in 20 years” tired. Those eyes had seen too many cross faces in the board room, too many hours of a flickering computer screen, too many blurry digital displays reading 3AM, and now they were pointedly fixed on me.
“You’re trying to prove … Continue Reading ››
We have long struggled with trying to capture the facts associated with an accident in order to prevent the next one. This has been largely effective when applied to machines. In mechanical systems things are measurable, observable and more objective.
The information we get from people is always subjective. There are always issues of memory, shame, fear and politics that influence the ever-changing stories we tell. If you think about it, you have probably altered a story to … Continue Reading ››